Delivery Information & Tracking
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If you have submitted your order and realised that your delivery address is incorrect, please contact us via our messaging system below as quickly as possible so that we can rectify this for you. Our team will be able to edit your address prior to dispatch without any problem, please include your...
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Yes, we accept change of mind returns within 14 days of receiving your order. Terms and Conditions apply.
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Damaged, Faulty or Incorrect Items
Damaged During Transit We take great care when packing every order to ensure it arrives safely. Each piece of jewellery is carefully packaged in one of our sturdy signature tins, which provides excellent protection during transit, and shipped in a flat mailer designed to fit conveniently into mo... -
Domestic Deliveries within Australia
FREE delivery for all orders over $60.00 within Australia. Australian Delivery Times ECONOMY NO TRACKING $4.99 for orders under $20 only. REGISTERED POST: $8.99 for orders under $30 $7.99 for orders over $30 FREE for orders over $60 Standard Mail: 3-6 Business days Priority Post: 2-4... -
Import taxes do not apply to Australian customers or worldwide orders under $100 with the exception of some European countries. Please note that Denmark charge import duties on all international orders. US customers can enjoy knowing that your duties have already been paid prior to delivery. We ...
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If you believe you have been sent the wrong item, or you are concerned an item is missing, please send us a photo of the items received, and we will rectify this problem for you. Please note that some orders are dispatched in two packages, check your order link to see if part of your order is st...
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Late and/or Missing Delivery Advice
Our goal is simple - we want your jewellery to arrive safely, and if something goes wrong, our team will work with you to find the best possible solution. We dispatch orders promptly from our Brisbane Australia warehouse, with delivery times depending on your location and the shipping service se... -
If you've only received part of your order, please don't panic. There are various occasions where we will dispatch your order in multiple packages. From time to time, we may have a stock miscount, or perhaps you've purchased a back-order item, and on occasion items are dispatched directly from ou...
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Most orders are shipped using a tracked postal service for your peace of mind. Orders containing items valued under $20 may be sent using an economy postal service, as these lower-value items do not always require tracking. In some cases, backorders or replacement shipments may also be sent via e...
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Tracking, Lost Parcel Advice and Late Deliveries
My Order Hasn't Arrived Yet Estimated Delivery Times Our estimated delivery times are: Australia: 1–6 business days New Zealand: 1–2 weeks United States & United Kingdom: 1–3 weeks All Other International Destinations: 2–4 weeks Please remember these are estimated delivery timeframes only.... -
When Will My Order be Dispatched?
Order Processing Most orders are packed and dispatched within 1–2 business days. During particularly busy periods, please allow up to 72 hours for your order to be processed before dispatch. Orders are generally processed in the order they are received. However, Express Post and Priority orders... -
Worldwide Delivery Information
Yes, we offer worldwide delivery with various mail options including express post and online tracking. NEW ZEALAND $15 for orders under $30, $12 for orders over $30 and FREE for orders over $60. Standard Mail: 6-12 Business days International Express: 3-8 Business days Please note, these timefra...