Delivery Information & Tracking
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If you have submitted your order and realised that your delivery address is incorrect, please contact us via our messaging system below as quickly as possible so that we can rectify this for you. Our team will be able to edit your address prior to dispatch without any problem, please include your...
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We flat pack and bubble wrap all jewellery, so its rare that breakages occur. If you receive a faulty or broken item rest assured we will rectify the problem. Any items damaged during transit have a 100% replacement guarantee, however you may be required to return the damaged goods as per our ret...
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Domestic Deliveries within Australia
FREE delivery for all orders over $50.00. A flat delivery fee of $7.99 applies for all orders $50.00 and under. This applies to all deliveries anywhere within Australia. Australian Delivery Times All orders are typically packed and dispatched within 1-2 business days. We dispatch from Tweed Hea... -
Import taxes do not apply to Australian customers or worldwide orders under $100 with the exception of some European countries. Please note that Denmark charge import duties on all international orders. We pay all import taxes for the Maria Tash solid gold range of jewellery worldwide. There are...
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If you believe you have been sent the wrong item, or you are concerned an item is missing, please send us a photo of the items received and we will rectify this problem for you.
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Late and/or Missing Delivery Advice
Deliveries within Australia take 1-7 business days depending on your location and the delivery method you selected. For deliveries to New Zealand please allow approximately 1-2 weeks. United States and United Kingdom, please allow approximately 1-3 weeks. All other countries please allow 2-4 week... -
If you've only received part of your order, please don't panic. There are various occasions where we will dispatch your order in multiple packages. From time to time we may have a stock miscount, or perhaps you've purchased a back order item, and on occasion items are dispatched directly from our...
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Most packages are sent by regular post unless you select registered post with tracking at checkout. NOTE: all solid gold jewellery and orders over $150 ($100 in Australia) are sent with FREE registered post and FREE insurance. You can use our registered post option for an additional fee if it i...
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Tracking, Lost Parcel Advice and Late Deliveries
Deliveries within Australia take 1-6 business days depending on your location and the delivery method you selected. For deliveries to New Zealand please allow approximately 1-2 weeks. United States and United Kingdom, please allow approximately 1-3 weeks. All other countries please allow 2-4 week... -
When Will My Order be Dispatched?
All orders are typically packed and dispatched within 1 business day however please allow up to 48 hours as the speed of order processing relies on staff availability and current demand. All orders are processed in order of their receive date/time, with the exception of express post and priority ... -
Worldwide Delivery Information
We offer worldwide delivery with various mail options including express post and online tracking. During checkout you will be asked to select your preferred postage option, rates vary depending on the type of purchase and the delivery timeframe. You can find out more about our delivery process at...