Order Processing
Most orders are packed and dispatched within 1–2 business days. During particularly busy periods, please allow up to 72 hours for your order to be processed before dispatch.
Orders are generally processed in the order they are received. However, Express Post and Priority orders are prioritised and dispatched first wherever possible.
Backorders & Custom-Made Jewellery
If you've purchased a backordered or custom-made item, the estimated dispatch timeframe will be displayed on the product page next to the Add to Cart button.
Depending on the item, backorders may require a lead time of 2–8 weeks. If your item is in stock, it will be dispatched as soon as possible.
Should an unexpected stock issue arise, we'll contact you promptly by email with an update and any available options.
Delays
While we do everything possible to dispatch orders on time, occasional delays can occur due to high order volumes, supplier delays, or unforeseen manufacturing issues affecting backordered or custom-made jewellery.
If your order is affected, we'll keep you informed. If you ever have questions about your order or would like an update, our friendly team is always happy to help.