We flat pack and bubble wrap all jewellery, so its rare that breakages occur. If you receive a faulty or broken item rest assured we will rectify the problem. Any items damaged during transit have a 100% replacement guarantee, however you may be required to return the damaged goods as per our returns policy. Return postage fees for damaged items will be refunded to you.
If your damaged item is valued under $20 please send us a photo of the broken body jewellery, if the photo shows acceptable evidence of the problem we can pop a replacement in the post for you without you needing to go to the hassle of returning it.
For all other returns please contact us prior to posting your jewellery to:
The Belly Ring Shop
Level 1, 470 Saint Pauls Terrace
Fortitude Valley QLD 4006
Australia