My Order Hasn't Arrived Yet
Estimated Delivery Times
Our estimated delivery times are:
- Australia: 1–6 business days
- New Zealand: 1–2 weeks
- United States & United Kingdom: 1–3 weeks
- All Other International Destinations: 2–4 weeks
Please remember these are estimated delivery timeframes only. Occasionally, postal delays can occur due to weather, customs processing, peak shopping periods, or other events within the postal network that are outside of our control.
Where Can I Find My Tracking Number?
If you selected a tracked shipping service at checkout, your tracking number is available in two places:
- Your dispatch confirmation email, which is sent as soon as your order leaves our warehouse.
- Your customer account, by logging into our website and viewing your order history.
If you've checked both locations and still can't find your tracking information, please contact our team and we'll be happy to help.
Please note that some economy shipping services do not include online tracking. If your order was sent using an untracked service, you won't receive a tracking number, however we're still happy to assist if your parcel hasn't arrived within the expected delivery timeframe.
Before Contacting Us
If your order was sent via Standard Post, we kindly ask that you allow an additional 3 business days beyond the estimated delivery timeframe before contacting us. In our experience, the vast majority of delayed parcels are simply running a little behind and arrive safely within a few extra days.
If your order was sent via Express Post, or your parcel has still not arrived after this additional waiting period, please get in touch and we'll be happy to investigate.
All orders valued at over $150 internationally and over $60 within Australia are automatically upgraded to FREE insured shipping.
Incorrect Delivery Addresses
If a parcel cannot be delivered because the delivery address is incorrect or incomplete, it will usually be returned to us by the postal service. Once we receive it, we'll contact you to confirm the correct address before promptly resending your order. If you notice your delivery address is incorrect prior to dispatch, please contact us as soon as possible so that we can correct it for you ASAP.
Our goal is simple - we want every order to arrive safely. If you have any concerns about your delivery, our friendly team is always happy to help.