Our goal is simple - we want your jewellery to arrive safely, and if something goes wrong, our team will work with you to find the best possible solution.
We dispatch orders promptly from our Brisbane Australia warehouse, with delivery times depending on your location and the shipping service selected at checkout.
Estimated delivery times:
Australia: 1–7 business days
New Zealand: 1–2 weeks
United States & United Kingdom: 1–3 weeks
All other international destinations: 2–4 weeks
Please note these are estimated delivery times only and may vary due to customs processing, weather events, peak periods, or other carrier delays.
If your order has not arrived within the expected timeframe, please contact us and we'll be happy to investigate.
Tracking Your Order
If your order includes tracking, you'll receive a dispatch confirmation email containing your tracking number and instructions for tracking your parcel through Australia Post, DHL or UPS.
Some lower-value shipping services do not include online tracking. If your order doesn't have a tracking number and you're concerned about its progress, please contact us. We'll work with our shipping partners to investigate and keep you updated wherever possible.
Lost or Delayed Parcels
Most delayed parcels arrive within a few extra business days, particularly during busy periods such as Christmas or other peak shopping seasons.
If your parcel appears to be missing, please let us know as soon as possible. We'll do everything we can to help locate your order and, where appropriate, lodge an investigation with the shipping carrier.
If your parcel is returned to us due to an incorrect or incomplete delivery address, we'll contact you to confirm the correct address before resending your order.
Orders that include tracked, insured or Express shipping receive additional protection while in transit. All orders over $150 are automatically upgraded to FREE insured shipping for added peace of mind.