Returns, Refunds & Warranty
We want you to shop with confidence. If there's ever a problem with your order, our friendly team is here to help and will work with you to find the best possible solution.
Product Warranty
All jewellery is covered against manufacturing defects for the applicable warranty period:
- Standard jewellery: 48-day warranty.
- Solid Gold Jewellery: 15-month warranty.
- TummyToys® Jewellery: Covered by our Lifetime Guarantee against manufacturing defects.
Our warranties cover manufacturing faults only and do not apply to accidental damage, normal wear and tear, misuse or lost jewellery.
Faulty or Damaged Items
If you receive a faulty or damaged item, please log in to your customer account to lodge your request, or alternatively submit an enquiry via our Shopper Assistance page.
Shopper Assistance:
https://www.thebellyringshop.com.au/pages/shopper-assistance
Where possible, please include a clear photo of the issue with your enquiry, as this often allows us to assess the problem and provide a quicker resolution.
If your faulty item is valued at under $30, a photo is usually all we'll need to arrange a replacement—there's generally no need to return the original item.
Please don't worry if you've removed the jewellery from its heat-sealed packaging to inspect it. We understand that some manufacturing faults are only visible once the item has been carefully examined.
Change of Mind Returns
We accept change of mind returns provided we're notified within 14 days of receiving your order.
As body jewellery is considered a personal hygiene product, all returned items must be:
- Unworn and unused.
- Returned in their original heat-sealed packaging.
- Free from any evidence that the packaging has been opened, removed or tampered with.
Please note that original shipping charges and return postage costs are non-refundable for change-of-mind returns.
For full details, please see our Change of Mind Returns policy.
Exchanges
If you'd like to exchange your jewellery for a different size or style, we recommend first checking our Body Jewellery Size Guide, which answers many common sizing questions.
When you're ready to proceed, simply log in to your customer account to lodge your exchange request. If you're unable to access your account, you can also submit an enquiry via our Shopper Assistance page.
Shopper Assistance:
https://www.thebellyringshop.com.au/pages/shopper-assistance
Once your return has been received and inspected, we'll notify you of the outcome by email.
For approved exchanges, you'll be responsible for the cost of returning the original item to us, and we'll cover the cost of sending your replacement item back to you.
Refunds
Where a refund has been approved, it will be processed back to your original payment method within 1–3 business days of approval.
Please note that processing times may vary depending on your bank or payment provider.
Returning Your Jewellery
Before sending any jewellery back, please log in to your customer account to lodge your return. If you can't access your account or need assistance, you can also use our Shopper Assistance page.
Shopper Assistance:
https://www.thebellyringshop.com.au/pages/shopper-assistance
This helps us identify your order quickly, provide the correct return instructions, and process your return as efficiently as possible.
Return Address
The Belly Ring Shop
Level 1, 470 St Pauls Terrace
Fortitude Valley QLD 4006
Australia